If students have an issue with any aspect relating to undertaking an FIC course, they should bring this to the attention of College. Students can raise complaints informally or formally. Students can lodge a complaint or appeal against any decision made by a third-party providing services on Flinders International College’s behalf, its trainers, assessors, fellow students or others.
Students who are dissatisfied with the outcome of the formal complaints process (if accessed) have the right to appeal any FIC decision if they feel they have grounds for an appeal. Students also have the right to appeal assessment and RPL decisions.
Students who are dissatisfied with the outcome of the internal appeals process (if accessed) have the right to access the external appeals process if they feel they have grounds for an external appeal.
Students right to access Australian consumer protection law and other legal remedies is not affected by the FIC Complaints and appeals policy and procedure.
The principles of natural justice and procedural fairness are consistently applied when Flinders International College is implementing this policy and procedure.
FIC encourages all parties to approach a complaint or appeal with an open view and to attempt to resolve problems in a fair, unbiased and equitable manner through discussion and conciliation.
Please refer to the Complaints and appeals policy and procedure. A copy of the policy can be accessed by contacting the college at info@flinderscollege.edu.au.